Pizza Hut - NO THANKS!
I usually try to stay away from negative rants on here, but I just had such a horrible dinner experience I feel the need, so here goes…
We just went to dine in at our local Pizza Hut restaurant. We went a little after the normal dinner rush, about 9 pm, which is not late on a Friday, they are open til 11 or 12 I think.
When we got there there were two other tables and us, just 4 of us. I need to preface this saying that I am not prejudice, but I got to experience the negative side of prejudice tonight.
We were the only white people in the place. Every employee was hispanic, and the two tables that were there when we got there were hispanic. This in itself is not unusual in west Texas really, but it’s how things went while there that we really didn’t appreciate. I have no problem with hispanics in general, so don’t blast me in the comments.
It took over 10 minutes for a waitress to come to our table. 10 minutes. With only 3 tables of people there. After we finally got our food ordered, she brought our drinks, in paper cups, for a dine in. WTF? Is this a new Pizza Hut thing or what? You used to get these nice big red drink tumblers.
The cups we got might have been 22 oz, take out style cups. I ordered tea, she plops it down in front of me, with about 10 packets of sweet and low. I use only sugar, I never asked for sweet and low, but I guess she thought I needed it looking at my belly (I am no stranger to good food). I had to actually ASK for some sugar. I never did get a spoon to stir it with, I had to use my knife to stir it. During the course of the dinner, I had to ask for a refill each time, and the last one I finally had to get up and go get myself.
The were conveniently “out of” just about everything we wanted to order, including all styles of pizza crust except thin and crispy. The waitress only came to our table to bring the menus, to order, the one time I was able to get her attention for some more tea, and when the food was delivered. We even had to go up front to get our check when we were done.
I mentioned the hispanic part at the beginning of this and the fact we were the only white people in the place. While we were there, two smaller tables and one large table of all hispanics came in. The same waitress was ALL OVER those tables repeatedly, yet ignored us. It was becoming clear she didn’t care to have to wait on white people.
Enjoy the $45 sale tonight Pizza Hut, it’s the last time I will ever set foot in one. I worked in management at several Pizza Hut restaurants back in my early working days, and the standards we were held to back then were light years of what I experienced tonight. I am tempted to send this off to the area manager, but I really don’t care to visit another Pizza Hut again.
Written by David on June 6th, 2008 with 12 comments.
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